Shipping & Returns
SHIPPING
The shipping charges on this site are calculated based on US domestic 48 continuous states only.
WHAT SERVICE DO YOU USE ON SHIPPING?
-We use FEDEX Ground for all small parcel shipments to the US domestic customers including residential and business locations; FEDEX Express for all international customers, unless other services are requested by the customer.
HOW TO PLACE THE INTERNATIONAL ORDER?
-For international customers, we only accept PayPal payment. The shipping cost will be calculated automatically for international locations. If the shipping cost doesn't show up at your location, use Collect to check out and we'll send a PayPal shipping invoice manually to you for the extra shipping fees. The international buyer must have a valid PayPal account and email to receive the invoice and contact.
HOW TO ESTIMATE THE INTERNATIONAL SHIPPING COST?
-Our FEDEX International Express rate to the customer is very competitive, about 65-70% off the list price for most of the countries.
WHAT ABOUT THE SPECIAL SHIPPING?
-For all large or heavy shipments (normally over 150lbs), we use US truck forwarders to ship across the country. The buyer will receive notice before shipping. The buyer is responsible for the receiving and unloading when the shipment is delivered. We may not ship to residential locations using truck service.
COLLECT, PICKUP AND WILL CALL ?
-We offer various shipping ways including customer's collect, local pick up or WILL CALL on some special orders. Please contact us for the discussions.
For Collect checkout, the buyer must leave the shipping account information either as checkout note or send by email. At the same time, the buyer needs to have valid contact information. Failure to meet above requirements will cause the order delay.
DUTY & TAX ?
-For international buyers, no sales tax will be charged. But the customer is responsible for the Customs clearance and duty fee that may be charged by the carrier according to each country's policy. Any questions about the duty fee, please contact the carrier directly, we do not collect or keep it.
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
There will be a 15%-20% re-stocking fee applied on most of the products if the returns are due to the buyer's mistake.
Some products require assembly work and testing, such as accumulator products. We'll charge higher re-stocking fee from 20%-30%. Please contact us first if you are not sure of the product needed.
Additional non-returnable items:
Downloadable software products
Some health and personal care items, all safety products
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@reasontek.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item,send us an email at sales@reasontek.com and send your item to: 565 West Lambert Road #D, Brea CA 92821, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 565 West Lambert Road #D, Brea CA 92821, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The inventory showing on the website may not be accurate or updated. If you need the item urgently, please contact us to confirm the inventory before you place the order with expensive expedite shipping service.